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EXCHANGES

We hope you find your new favorite fragrance with every candle purchase! However, we understand that sometimes a fragrance just isn’t for you. If you would like to exchange an unburned candle for a different fragrance, please return your candle to the address below and write the desired candle fragrance on your packing slip. 

We'll ship your chosen fragrance back for free!

STANDARD RETURNS

 

Any unburned candle can be returned for a refund (not including original shipping costs) within 30 days of receiving it. Please return eligible items to the address below with the reason for the return and your packing slip. We will email you confirmation once we receive the candle and process your refund.*

Exchanges and returns must be sent back to the Remedium within 30 days of receiving your order:

 

Remedium 

2803 San Ramon Dr.

Rancho Palos Verdes, CA 90275

DAMAGED OR DEFECTIVE CANDLES

If we made a mistake or your items arrived damaged, we sincerely apologize and will take care of that for you. Please email info@remedium.com with your order number and details of the damaged or defective candle and we will replace it for you, on us!

*Refunds do not include shipping costs.